WhatsApp + Instagram Ordering System
Conversational commerce for any business — orders taken by AI, 24/7.
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Industries we power
Built for every business that takes orders or bookings.
Our WhatsApp & Instagram automated CRM with an AI chatbot supports every one of these industries — orders, bookings, payments and follow-ups on autopilot.
Overview
A complete conversational commerce platform. Your customers browse, order, and pay right inside WhatsApp and Instagram DMs — the apps they already live in. An AI chatbot handles the conversation, builds the cart, takes payment, and drops every order onto a live dashboard. Not restaurant-specific: it sells whatever you sell. Fulfilment is automated too — restaurants can auto-dispatch riders through Shadowfax's hyperlocal network, while product sellers ship pan-India through Shiprocket, both connected via API so orders flow from chat to doorstep.
Who it's for
Why it wins
What it does for your business.
Sell where they scroll
Meet customers on WhatsApp & Instagram — no app to install.
AI does the talking
Answers, upsells, and closes orders in natural language, 24/7.
Paid on the spot
Integrated payments turn a chat into a confirmed, paid order.
One live dashboard
Every order, customer, and rupee — in real time.
Complete features
Everything you get, in one platform.
Channels
- WhatsApp ordering
- Instagram DM ordering
- AI chatbot
- Human handoff
Commerce
- Product catalogue
- Cart & checkout
- Payment integration
- Live order tracking
Delivery & Logistics
- Shadowfax hyperlocal delivery (restaurants & food)
- Shiprocket shipping (products & parcels)
- Automatic rider dispatch
- Real-time delivery tracking
- Delivery updates in chat
Customers
- CRM
- Customer database
- Automated follow-ups
- Segments
Growth
- Coupon engine
- Broadcast marketing
- Analytics dashboard
- Repeat-order nudges
Live interactive demo
Not a screenshot — the real thing.
Click through a working prototype of the product. Switch modules, try the AI conversation, watch the call flow — exactly how it behaves in production.
Pricing
Two ways to launch.
🇮🇳 Pricing for India·Pay by UPI, Cards, Net Banking
SDL Branding
Launch fast under the Soho Digital Lab brand.
- Hosting
- Full dashboard
- AI automation
- Maintenance
- Standard updates
White Label
Everything, in your own brand — no Soho branding anywhere.
- Everything in SDL Branding
- Your logo & brand colours
- Custom domain
- White-label dashboard
- Branded mobile experience
Monthly subscription
A monthly subscription keeps everything running. It scales with your usage rather than a flat fee.
Recurring cost is configured to your usage — book a call for an exact quote.
FAQ
Questions, answered.
🇮🇳 Answers tailored for India
Yes — UPI, cards and net banking via Razorpay, PhonePe or Cashfree, wired to your settlement account.
Ready to get started?
Book a strategy session and we'll tailor it, brand it, and launch it for your business.